Policy wording: If you have a grievance or complaint relating to your work, your working conditions, your pay and benefits, working hours, or treatment at the hands of your fellow workers, or if you are concerned about your health and safety or a breach of your statutory employment rights or any other issue affecting your employment, you should first talk the matter over on an informal basis with your [immediate supervisor/manager]. He/she will discuss your concerns in confidence, make discreet investigations, and attempt to resolve the matter speedily and fairly.